Account Deletion Policy
This page explains how to request deletion of your Spectra Fleets account and what happens to your data. Google Play and the Apple App Store require apps that offer accounts to also provide a clear way to request account deletion.
1. Who can request deletion
- Drivers and individual users: you may request deletion of your own user account.
- Fleet owners: you may request deletion of your owner account and associated fleet data you control. If other users still depend on that fleet, we may need to confirm ownership before completing the request.
2. How to request account deletion
Send an email to:
Include:
- Subject line: Account deletion request — Spectra Fleets
- The phone number and email registered on your account
- Your full name
- Whether you are a driver or fleet owner
- Optional: your preferred effective deletion date
We may ask you to verify ownership of the account before processing the request (for example by confirming a code sent to your registered phone or email).
3. What we delete
After verification, we will delete or anonymize personal account data, including where applicable:
- Account profile (name, phone, email, address, profile photo)
- Login credentials and push notification tokens
- Personal media you uploaded that is not required for another user’s legitimate records
4. What may be retained
Some information may be retained for a limited period when required for legitimate business, accounting, dispute resolution, fraud prevention, or legal compliance. Examples:
- Booking, fuel, expense, or settlement records that form part of another party’s financial history
- Aggregated or anonymized analytics that no longer identify you
- Records we must keep under applicable law
Where feasible, retained operational records will be dissociated from your personal identifiers.
5. Timeline
- We aim to acknowledge deletion requests within 7 days.
- We aim to complete deletion or anonymization within 30 days after verification, unless a longer period is required by law or an ongoing dispute.
6. Effect of deletion
Once deletion is completed, you will lose access to Spectra Fleets with that account. This action cannot be undone. If you need the service again later, a new account must be created by an authorized fleet administrator (or through our onboarding process for owners).
7. Related policies
See also our Privacy Policy and Terms & Conditions.